As you already know, a business can only thrive if there is seamless communication between different teams and their customers. Failing to facilitate communications incurs loses in time, opportunities, and at times, clients. This is where IP phones and PBX systems play a major role.
Unlike traditional phones, IP phones are more flexible, cost-effective, and feature-rich. This is because IP phones use internet connections to make and receive calls.
A PBX (Private Branch Exchange) provides a central hub to connect all your office phones and even connect to the outside world.
With PBX, multiple internal extensions can be configured for easy call transfers, and even complex functions such as conference calling and intelligent call routing are possible without the need for multiple physical phone lines.
At Fern Engineering and Supplies, we provide and install modern IP phones and PBX solutions for businesses, hotels, schools, call centers, and other organizations all over Uganda. Regardless of whether you are a small office with a few staff or a large company with multiple branches across different towns, we can tailor a system to suit your needs.
On-premise PBX systems are installed directly in your office, giving you complete control over the system. We have both Cloud services and traditional systems. Cloud-based PBX systems are hosted online, enabling remote work without the need for complicated infrastructure. Hybrid systems combine elements of both and provide flexibility and redundancy.
At Fern Engineering and Supplies, we fully manage the IP phone and PBX systems supply, installation, and maintenance processes to ensure seamless business communication.
We begin with assessing the needs. How many users are there? Do you operate out of different sites? Would you want the system to have advanced features including but not limited to call recording, video conferencing, and CRM integration? This enables tailored design and solution development.
We purchase and supply all-in-one desktop IP phones and advanced desktop models with color touch screens, cordless IP phones for mobility, and conference phones for boardrooms. Brand trust, reliability, and clear audio quality are always prioritized.
For PBX systems, we offer on-premise, cloud, and hybrid licenses models. Our specialists offer installation, configuration, and network optimization for the system to enable clear calls without delays or dropouts.
Your employees are trained on system functions, including making calls, transferring calls, setting up conference calls, and using voicemail features.
We are always available for post sales support too. If for instance you wish to add new extensions, modify call routing, or diagnose an ongoing problem, our troubleshooting team is always available. We also have maintenance packages that ensure your system is always functioning properly and is up to date.
What are IP phone and PBX and how are they different?
An IP phone is your internet-based calling device. PBX is the system that controls the internal and external call routing of your phone system.
If I have a few employees do I still need a PBX?
Not for a very small team. IP phones can be connected with a direct line. However, having a PBX offers additional features, flexibility, and potential for expansion.
Can I keep the phone numbers I currently have?
Most of the time, your existing numbers can be transferred to the system.
What do you do in the case where the internet line is down?
To ensure that you do not miss calls during outages, we can set up call forwarding to mobile numbers. Moreover, hybrid PBX systems have the capability to backup using traditional lines.
Are international calls available?
Yes, and they are typically much cheaper than using a traditional line.
Is the quality of calling comparable to traditional phone lines?
Yes, and sometimes it exceeds them, as long as there’s a stable network and sufficient speed.
Is multi-location support available?
Yes. Branches in other towns and even countries can be integrated into a single network using cloud and hybrid PBX systems.
Am I able to include video calling?
Yes. Support for video calls is included in many IP phones, and we can embed video conferencing into your PBX.
How safe is the IP phone system?
We set them up with encryption and firewall configurations to defend against hacking, as well as regular updates.
Is training and support available?
Yes. We educate your personnel and provide further assistance when it is needed.
Efficient and effective businesses require communication that is unbroken and crystal clear. Now, more than ever, connecting with clients, suppliers, of employees is made easier, cheaper, and more professional using PBX systems and IP phones, regardless of distance.
At Fern Engineering & Supplies, we customize communication systems to your requirements to design, supply, and maintain them. We provide uninterrupted collaboration and deal closing to small offices and large enterprises through our tailored solutions.
Reach out to us over the phone or come to our office so we can talk about the best IP phone and PBX arrangement tailored for your company. With the optimum systems installed, your concerns about receiving calls and having unclear conversations will become a thing of the past.
Do you have any inquiries or question regarding our IP Phones & PBX Systems service in Uganda
